{"id":1859,"date":"2023-04-20T10:21:45","date_gmt":"2023-04-20T08:21:45","guid":{"rendered":"https:\/\/www.notonlyvenice.it\/faq\/"},"modified":"2026-02-02T12:19:12","modified_gmt":"2026-02-02T11:19:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.notonlyvenice.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1859\" class=\"elementor elementor-1859 elementor-642\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f2fa98 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f2fa98\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3468a6e\" data-id=\"3468a6e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-350306d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"350306d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5a97beb\" data-id=\"5a97beb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba2c6fa elementor-widget elementor-widget-text-editor\" data-id=\"ba2c6fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.3 - 07-03-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2>FAQ \u2013 Frequently Asked Questions<\/h2>\n<h3>Private Tours Venice and the Veneto<\/h3>\n<h3>Treviso, Prosecco UNESCO hills, Padua and surrounding areas.<\/h3>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3134d1 elementor-widget elementor-widget-text-editor\" data-id=\"c3134d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you are looking for information about Venice tours, on this FAQ page you will find answers about <strong>private tours<\/strong>, <strong>group tours<\/strong>, booking, duration, and organization of guided tours.<\/p>\n<p>Venice tours can be organized as customized private tours or small group tours.<\/p>\n<p>On this page you will find all the useful information to help you plan your tour in Venice and the Veneto region.<\/p>\n<p>If you don\u2019t find what you\u2019re looking for, feel free to email me at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"789\" data-end=\"810\">info@notonlyvenice.it.<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d45c24e elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"d45c24e\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-d45c24e\" data-accordion-id=\"d45c24e\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"who-organizes-the-tours-listed-on-the-website\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2221\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2221\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Who organizes the tours listed on the website?<\/span><\/div><div id=\"elementor-tab-content-2221\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"who-organizes-the-tours-listed-on-the-website\"><p><p>All itineraries are designed and led by Valentina Battocchio, licensed tour guide and tour leader.<br \/>When I collaborate with colleagues, they are always certified and experienced professionals. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"whats-the-difference-between-a-scheduled-tour-and-a-private-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2222\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2222\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What\u2019s the difference between a scheduled tour and a private tour?<\/span><\/div><div id=\"elementor-tab-content-2222\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"whats-the-difference-between-a-scheduled-tour-and-a-private-tour\"><p><p>A private tour is designed exclusively for you and your group. You can choose the date, timing, and experience based on your interests and travel plans.<br \/>Scheduled tours are temporary not available.    <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-happens-in-case-of-rain-during-a-private-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2223\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2223\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What happens in case of rain during a private tour?<\/span><\/div><div id=\"elementor-tab-content-2223\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"what-happens-in-case-of-rain-during-a-private-tour\"><p><p>Private tours normally run even in case of rain.<br \/>If weather conditions are particularly severe, I will contact you in advance to evaluate possible itinerary adjustments or rescheduling options. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-book-a-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2224\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2224\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I book a tour?<\/span><\/div><div id=\"elementor-tab-content-2224\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"how-do-i-book-a-tour\"><p><p>You can book by filling out the contact form on the website or by email.<br \/>I will reply with availability, proposal details, and booking instructions. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-do-i-pay-for-a-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2225\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2225\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How do I pay for a tour?<\/span><\/div><div id=\"elementor-tab-content-2225\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"how-do-i-pay-for-a-tour\"><p><p>To confirm your booking, payment is required through a secure link by credit card. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"what-if-i-can-no-longer-attend-a-tour-i-booked\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2226\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2226\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">What if I can no longer attend a tour I booked?<\/span><\/div><div id=\"elementor-tab-content-2226\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"what-if-i-can-no-longer-attend-a-tour-i-booked\"><p><p>Cancellation policy:<br \/>Cancellation up to 30 days before the tour \u2192 full refund<br \/>Cancellation between 29 and 20 days before the tour \u2192 partial refund or credit depending on planning stage<br \/>Cancellation less than 20 days before the tour \u2192 non refundable   <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"is-prepayment-required-for-tours\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2227\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2227\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Is prepayment required for tours?<\/span><\/div><div id=\"elementor-tab-content-2227\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"is-prepayment-required-for-tours\"><p><p>Yes. To confirm the experience, payment via secure link by credit card is required. In case I have to purchase entrance tickets for you I kindly ask you a refund by PayPal, if possible<\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-gift-a-private-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2228\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2228\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I gift a private tour?<\/span><\/div><div id=\"elementor-tab-content-2228\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"can-i-gift-a-private-tour\"><p><p>Yes. You can purchase a voucher for one or more private tour experiences and gift it to someone else. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-can-i-stay-updated-on-your-tours-and-experiences\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"2229\" data-tab=\"9\" aria-controls=\"elementor-tab-content-2229\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How can I stay updated on your tours and experiences?<\/span><\/div><div id=\"elementor-tab-content-2229\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"how-can-i-stay-updated-on-your-tours-and-experiences\"><p><p>Absolutely. Contact me and we will design the experience together based on your needs.<\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-customize-one-of-your-private-tours\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22210\" data-tab=\"10\" aria-controls=\"elementor-tab-content-22210\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I customize one of your private tours?<\/span><\/div><div id=\"elementor-tab-content-22210\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"can-i-customize-one-of-your-private-tours\"><p><p>Yes. Every private tour can be adjusted or expanded according to your interests, pace, and priorities.<\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-organize-a-birthday-anniversary-or-special-event-during-a-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22211\" data-tab=\"11\" aria-controls=\"elementor-tab-content-22211\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I organize a birthday, anniversary, or special event during a tour?<\/span><\/div><div id=\"elementor-tab-content-22211\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"can-i-organize-a-birthday-anniversary-or-special-event-during-a-tour\"><p><p>Yes. We can design a tailored experience for your special occasion, subject to availability. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"can-i-book-a-private-tour-for-a-small-private-group\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22212\" data-tab=\"12\" aria-controls=\"elementor-tab-content-22212\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Can I book a private tour for a small private group?<\/span><\/div><div id=\"elementor-tab-content-22212\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"can-i-book-a-private-tour-for-a-small-private-group\"><p><p>Yes. Private tours can be organized for small private groups. I will adapt the itinerary, pacing, and logistics based on your group size and needs.<br \/>In Venice, licensed tour guides cannot lead groups larger than 25 people.<br \/>In other areas of the Veneto region where I operate, there is generally no strict legal group size limit, but I always prioritize comfort and quality of experience.<br \/>. <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"i-am-a-tour-operator-or-travel-agency-can-i-collaborate-with-you-for-small-groups\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22213\" data-tab=\"13\" aria-controls=\"elementor-tab-content-22213\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">I am a tour operator or travel agency. Can I collaborate with you for small groups?<\/span><\/div><div id=\"elementor-tab-content-22213\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"i-am-a-tour-operator-or-travel-agency-can-i-collaborate-with-you-for-small-groups\"><p><p>Yes. I regularly collaborate with tour operators and travel agencies.<br \/>I normally accept small groups with a dedicated rate.<br \/>For groups up to 25 participants, the use of whisper headsets is included in the price when required.  <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"how-far-in-advance-should-i-book-a-private-tour\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22214\" data-tab=\"14\" aria-controls=\"elementor-tab-content-22214\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">How far in advance should I book a private tour?<\/span><\/div><div id=\"elementor-tab-content-22214\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"how-far-in-advance-should-i-book-a-private-tour\"><p><p>I recommend booking at least 30 - 60 days in advance to guarantee availability and proper planning.<br \/>If your trip is sooner, contact me and I will do my best to accommodate your request.  <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"if-my-association-agency-or-company-needs-additional-services-beyond-guiding-can-you-help\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22215\" data-tab=\"15\" aria-controls=\"elementor-tab-content-22215\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">If my association, agency, or company needs additional services beyond guiding, can you help?<\/span><\/div><div id=\"elementor-tab-content-22215\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"if-my-association-agency-or-company-needs-additional-services-beyond-guiding-can-you-help\"><p><p>Yes. Over the years I have built a network of trusted professional partners.<br \/>I can help coordinate additional services such as:<br \/>Private transfers<br \/>Private boat services<br \/>Specialized local experiences<br \/>Other tourism-related logistics<br \/>All partners are trusted and regularly work with international clients.   <\/p>\n<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"do-you-also-work-in-b2b-and-offer-tourism-consulting-services\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"22216\" data-tab=\"16\" aria-controls=\"elementor-tab-content-22216\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Do you also work in B2B and offer tourism consulting services?<\/span><\/div><div id=\"elementor-tab-content-22216\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"do-you-also-work-in-b2b-and-offer-tourism-consulting-services\"><p><p>Yes. I also work in B2B.<br \/>I recently completed a Master\u2019s degree in Digital Marketing for Tourism, and I offer consulting services related to:<br \/>Tourism product positioning<br \/>Experience design<br \/>Digital presence for tourism businesses<br \/>Destination storytelling and content strategy <\/p>\n<\/p><\/div>\n                <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ \u2013 Frequently Asked Questions Private Tours Venice and the Veneto Treviso, Prosecco UNESCO hills, Padua and surrounding areas. If you are looking for information about<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1859","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Private Tours Venice &amp; the Veneto | Not Only Venice Private Guide<\/title>\n<meta name=\"description\" content=\"Discover private tours in Venice and the Veneto with a licensed local guide. Custom cultural experiences tailored to your interests. 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